Extend your team with experienced support for patient access, scheduling, eligibility, prior authorizations, billing workflows, and administrative queues.
Connected operations
Care Ops Solutions helps close the gaps between the front desk, payer workflows, billing queues, and the systems your practice already depends on.
Patient access
Live reception, scheduling, confirmations, patient messaging, referrals, and recall workflows delivered around your practice rules.
Revenue cycle support
Eligibility, prior authorization, billing follow-up, and administrative queues managed with defined ownership and turnaround times.
eCW workflow operations
Experienced healthcare operations specialists work within your existing eClinicalWorks processes, permissions, and escalation paths.
Built around your existing system
Your technology is already in place. Care Ops Solutions focuses on the people, process, coverage, and accountability required to execute the work consistently.
Who we help
Start with one high-friction workflow or design a broader coverage model across your organization.
Add dependable operational capacity without building another full in-house team.
Standardize patient access and administrative workflows across sites and specialties.
Deploy managed workflow pods with centralized reporting and scalable coverage.
A controlled launch
Start small, document what good looks like, and expand only after the workflow is stable.
Map volumes, queues, roles, access, and current bottlenecks.
Define the workflow, escalation rules, KPIs, and coverage model.
Train, shadow, test, and move into a controlled go-live.
Review quality and capacity data, then refine the operation.
Trust and security
Care Ops Solutions engagements are designed around client-approved workflows, role-based access, documented escalation paths, workforce training, and Business Associate Agreement requirements.
Start with the workflow
Bring us one workflow, queue, or coverage gap. We will help map the current state and recommend a practical operating model.